Our Delivery Culture

VERITAS is comprised of a team of dynamic, highly experienced, qualified and like-minded professionals that have a collaborative and inclusive approach to delivering high quality value for money advisory services.

We are passionate about our work and the quality of our services and want to make a difference. Our collective goal is to deliver independent, reliable, objective, dependable and sustainable solutions for our clients that will deliver superior outcomes and in doing so, positively contribute to the broader business community and to our society.

Our approach to service delivery is at all times considerate and flexible, so that we can meet both our clients requirements and expectations, and the needs of our personnel to achieve work life balance.

Our personnel are advocates for our clients and champion their strategic objectives and business programs.

Our Management Systems

VERITAS has implemented an integrated management system (IMS) to provide direction to its management, staff, contract personnel and business partners (collectively termed personnel) to provide clarity and foundation for the safe and effective delivery of our Total Asset Life Cycle Advisory services.

VERITAS as a differentiated and independent advisory service offering in the Asia Pacific Region, delivers value to its clients by:

· Maintaining an integrated engagement/project delivery system and supporting guidelines;

· Obtaining a clear understanding of our Client’s motives, requirements and strategic objectives;

· Engaging and collaborating with our Clients to manage change and meet deliverable requirements;

· Mobilising specialist and competent senior resources with deep sector and industry experience;

· Incorporating leading international practices and engineering-based solutions to our work;

· Providing continuous direction, guidance and innovation in our services;

· Being considerate and flexible at all times in our approach to delivery;

· Being advocates for our Clients and championing their business programs; and

· Meeting our Clients’ needs and proactively engaging with their business.

To achieve the above objectives, VERITAS applies its integrated management system to monitor and manage system performance and delivery metrics.

Policy Documents

Supporting VERITAS’ IMS is a suite of policy documents that define our approach to delivery. These policies are available in the VERITAS SharePoint site and furthermore, are featured throughout the firm’s formal induction process.

As part of its continuous improvement program, VERITAS regularly and critically reviews and evaluates its performance and applies learnings and opportunities for improvement to both its management system and service delivery methodologies.

Client Satisfaction

VERITAS undertakes regular Client Satisfaction Surveys (CSS) on medium to longer term engagements and at the completion of shorter projects and initiatives. These surveys measure Client Satisfaction using a 100-point system and is an integral part to maintaining focus of VERITAS to delivering high quality valued outcomes for our clients.

The survey covers several critical dimensions that includes the performance of VERITAS Delivery Team and is an important element of VERITAS’ continual improvement process. The surveys specifically measure VERITAS’ performance across four key attributes: Personnel, Quality, Methodology, and Values.